1. Overview
FlowSuite ("we", "our", "us") is committed to protecting the privacy of individuals and organizations that use our software products. This Privacy Policy explains how we collect, use, disclose and protect information when you use FlowSuite products, including EdeXa.
2. Information We Collect
We collect information you provide directly to us when you create an account, set up an institution, add students or staff, or contact us for support. This includes names, email addresses, phone numbers, and institutional data.
We also collect usage information such as how you interact with our platform, which features you use, and technical information about your device and connection.
3. How We Use Your Information
We use the information we collect to:
• Provide, maintain and improve our software products
• Process transactions and manage subscriptions
• Send important product updates and notifications
• Respond to support requests
• Ensure the security and integrity of our platform
4. Data Storage and Security
All data is stored securely in cloud infrastructure with encryption at rest and in transit. We implement role-based access controls to ensure users only access data relevant to their role. We regularly review our security practices and update them as needed.
5. Institutional Data
Institution owners are responsible for the data they enter into FlowSuite products, including student and staff information. We process this data solely on behalf of the institution as a data processor. Institutions retain ownership of their data and may request data export or deletion at any time.
6. Data Sharing
We do not sell your personal data. We may share data with trusted service providers who help us operate our platform (such as cloud infrastructure and payment processors), under strict confidentiality agreements. We may disclose data if required by law.
7. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. You can control cookie settings through your browser, though some features may not function correctly without cookies.
8. Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of your data in a portable format. To exercise these rights, contact us at hello@flowsuite.cc.
9. Contact
If you have questions about this Privacy Policy or how we handle your data, contact us at:
hello@flowsuite.cc
FlowSuite, Sri Lanka